Privacy Policy

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; is necessary for the performance of our obligations towards you and providing you with our services.

When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions. 

What information we collect?

We collect two types of data and information from Users. 

The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“Non-personal Information”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).

The second type of information is Personal Information, which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

• Registration information: When you register to our Site you will be asked to provide us certain details such as: full name; e-mail or physical address, and other information. This information is mainly for your benefit in making re-ordering easier. You do not have to register to our site in order to place orders; it is perfectly viable to order as a visitor and to provide your full details every time you fancy. 
   
• Address detail: where orders are placed with us, we need to collect and process this information in order to enable the successful delivery of your order.
• Payment details: Note that all payment details are collected and handled by our payment processing partners and we do not collect or store your payment information. All of our payment processing partners maintain compliance with GDPR.

How do we receive information about you?

We receive your Personal Information from various sources:

• When you voluntarily provide us your personal details in order to register on our Site;
• When you use or access our Site in connection with your use of our services, such as when you place an order or lodge an enquiry;

We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.

We may use the information for the following:

• Communicating with you – sending you notices regarding our services, providing you with information and responding to any customer service question or issue you may have;
   
• To communicate with you and to keep you informed of our latest products and services;
• To market our products (see more under "Marketing"); 
   
• Conducting statistical and analytical analysis, intended to improve the Site.

User Rights

You may request to: 

1. Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information. 
    
2. Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format. 
    
3. Request rectification of your personal information that is in our control.
    
4. Request erasure of your personal information. 
    
5. Object to the processing of personal information by us. 
    
6. Request to restrict processing of your personal information by us.
    
7. Lodge a complaint with a supervisory authority.

If you wish to exercise any of the aforementioned rights, or receive more information, please contact us at hello@rutab.co.uk using the word "Privacy" in the Subject line of your email.

Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations.